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SWAT - College of Engineering Student Computer Support

Engineering Student Computer Support

Software Assistance Triage (SWAT)

Torgersen Hall

Announcements

SWAT is hiring for Fall 2024!  Our starting wage is $16/hr.  Apply here!

Google Services Information - The university has transitioned mail and calendar services from Google to Microsoft.
- Google Drive will have a 5GB storage limit
- Google Photos  can no longer be accessed. 
- Google Shared Drives must have a faculty/staff sponsor in order to prevent their deletion
Visit this page for more information.

Appstream: SWAT is now running a pilot program of Amazon Appstream Virtual Desktop Environment - Apply Now!

Our office is currently offering support in person and remotely. All support requires a ticket in ServiceNow.
    ✓ In-person support –  Stop by our office anytime during business hours.
    ✓ Remote support by appointment via Zoom, during business hours. Please email swat@vt.edu to schedule an appointment
    ✓ Loaning Pickup/Dropoff – No appointment needed during business hours. For pickup, remember to bring your proof of repair.
Self-service is also available via SWAT and 4help tutorials.

Spring 2023 Support Hours

Monday - Friday
9:00AM - 5:00PM (EST)
 

Loaner Pickup/Dropoff

Monday - Friday
During Support Hours

Office Closures

January 15th: MLK Holiday
March 4th-8th: Spring Break

You can request support by phone at (540) 231-7815, by creating a ticket through our Request Help page, or by email at swat@vt.edu

If you believe you are having hardware issues with your computer, please visit our Hardware Help page.

Interested in working at the SWAT Office? Apply here!