Introduction

Once you have successfully docked your laptop to a docking station, you should have a wired internet connection (provided by the docking station). You will see a wired connection icon.wired connection icon If that icon isn't present, you will see a globe icon with a slash through it.no internet connection icon This indicates that you do not have an internet connection. If this is the case, follow these troubleshooting steps:

Step 1 - 

  • Click on the Globe icon.   no internet connection icon

Step 2 -

  • Under the 'Available Wi-Fi' section of the pop-up menu, select 'eduroam,' then click 'connect.'
Available wi-fi menu
eduroam wi-fi icon
'Connect' icon

Step 3 -

  • A dialogue box will pop up, asking for your username and password. **IMPORTANT: The username is your PID@vt.edu, and the password is your network wireless password (usually 16 numbers separated by hyphens; 20 characters total). The hyphens are needed.**

Step 4 -

  • Click 'Okay.' When asked if you want to continue connecting, select 'Connect.'

Step 5 -

  • Once You are connected, a notification should pop up, saying: ‘Connected, Secure,’ and you should see the Wi-Fi icon appear.
    • (If you connect an ethernet cable while you are connected to Wi-Fi, the ethernet wired connection automatically takes priority.)
eduroam 'connected, secured' notification
connected wi-fi icon